Terms of service

Last updated: September 11, 2026

1. Who we are and what these Terms cover

tcgguy.com (the "Site") is operated by TCG Guy LLC, a Colorado limited liability company doing business as TCGGuy (formerly TCG Guy Hub). In these Terms, "TCGGuy," "we," "us," and "our" mean TCG Guy LLC, and "you" means the person using the Site or placing an order.

By using the Site or placing an order, you agree to these Terms and to our Sales Policy, Shipping Policy, and Privacy Policy, which are part of these Terms. If a policy and these Terms ever conflict about a purchase, the policy controls. If you do not agree, please do not use the Site.

"Sealed Product," "Accessories," and "Pre-order" have the meanings given in the Sales Policy.

2. Who can order

You must be at least 18 years old to place an order or create an account. If you are under 18, ask a parent or guardian to order for you. We may cancel any order we learn was placed by someone under 18.

The Site is not directed at children under 13. If you are under 13, do not send us any personal information. See our Privacy Policy for more.

3. Your account

You do not need an account to order. If you create one, keep your login details private. You are responsible for everything done through your account. Tell us right away at support@tcgguy.com if you think someone else has used it. One account per person. We may merge or close duplicate accounts.

4. Products

Sealed collectibles. We sell factory-sealed trading card game product and Accessories. Sealed Product is sold sealed and unopened, with contents randomized by the manufacturer. We do not guarantee pull rates, hit rates, specific cards, card condition, or the value of anything inside. Trading cards are collectibles whose market prices go up and down, and we make no promise that any product will hold or gain value.

Descriptions and images. We work to keep product information accurate, but manufacturers change packaging, contents, and release dates, and mistakes happen. Product images may be manufacturer images or photos of a representative item. If a listing error affects your order, we will contact you, and you can cancel for a full refund.

Publisher trademarks. Pokémon, One Piece, Weiss Schwarz, Hololive, Godzilla, Palworld, and all related names, logos, characters, and artwork belong to their respective publishers and rights holders. TCGGuy is an independent retailer. We are not affiliated with, endorsed by, or sponsored by The Pokémon Company, Nintendo, Bandai, Bushiroad, or any other publisher whose products we sell.

5. Prices, taxes, and payment

All prices are in US dollars and can change without notice. The price shown at checkout is the price you pay for that order.

Sales tax, and any delivery fee a state requires us to collect, is added at checkout based on your shipping address.

We charge your payment method in full when you place your order, including for Pre-orders. We accept the payment methods shown at checkout, processed by Shopify Payments and PayPal. Charges appear on your card statement as TCGGuy.

Pricing errors. If a product is listed at a clearly wrong price because of a typo, a system error, or bad data, we may cancel the order for that product, even after you have paid and received an order confirmation. We will email you, refund what you paid for it in full, and offer you the chance to reorder at the correct price.

6. Orders and order limits

Your order is an offer to buy. We accept it when we ship the product or, for a Pre-order, when we confirm the Pre-order by email. We may decline or cancel any order before then for reasons that include a suspected fraudulent or unauthorized payment, a pricing or inventory error, an address we cannot ship to, or an order that breaks a quantity limit. If we cancel an order you have paid for, we refund it in full with no fee.

Quantity limits. We may limit how many of a product each customer can buy, per order and across orders, so that limited releases reach as many collectors as possible. Limits are shown on the product page or at checkout. We may cancel or reduce orders that exceed a limit, including orders split across multiple accounts, addresses, or payment methods to get around it.

Resellers and bots. We sell to individual collectors and players. We may decline orders we reasonably believe come from dealers, resellers, or distributors, and we cancel orders placed with bots, scripts, or other automated purchasing tools.

7. Pre-orders

Pre-orders are governed by the Sales Policy, which explains estimated ship dates, what happens when a date moves, why Japanese Pre-orders cannot be cancelled for change of mind, how allocation shortfalls are handled, and when we may cancel a Pre-order. Read it before placing a Pre-order.

8. Shipping, title, and risk of loss

We ship only to US addresses, as described in the Shipping Policy. Title to a product passes to you when we hand the package to the carrier. Risk of loss passes to you when the carrier confirms delivery to the address you gave us. If a package is lost or damaged between those two points, we handle it as described in the Shipping Policy and Sales Policy.

9. Returns, cancellations, and refunds

All sales of Sealed Product are final. Accessories can be returned within 14 days. Orders can be cancelled before they ship, with a 3.5% cancellation fee on Sealed Product orders, except Japanese Pre-orders. Refunds go to the original payment method. The full rules, including the cases where you always get a full refund with no fee, are in the Sales Policy.

10. Payment disputes

Please contact us before disputing a charge with your bank. Nothing in these Terms limits your legal right to dispute a charge. If you file a chargeback, we respond with our records, including tracking, the packing video for your order, and our messages with you. We may close the account of, and decline future orders from, anyone who files a chargeback based on false statements, such as claiming a delivered package never arrived.

11. TCGGuy Rewards

Our rewards program lets you earn points on qualifying purchases and other activities we announce, and redeem them for discounts, as described on the Site. Points have no cash value, cannot be sold or transferred, and cannot be redeemed for cash. Points earned on an order that is later cancelled, refunded, or charged back are removed. Points expire after 12 months with no qualifying purchase on the account. We may correct point balances that were earned in error or through abuse, and we may change, pause, or end the program at any time, with reasonable notice of any change that reduces the value of points you already have.

12. Reviews and other content you submit

When you submit a review, photo, or other content, you give us a non-exclusive, royalty-free license to display and use it on the Site and in our marketing, with the display name you choose. Only submit content that is yours and honest. Reviews must reflect your real experience with a real purchase. We do not pay for positive reviews. If we ever offer points or another reward for leaving a review, the offer is the same whether the review is positive or negative, and the review is labeled as incentivized. We may remove content that is abusive, off-topic, contains personal information, or is not about a genuine purchase, but we never remove or hide a review because of its rating.

13. Emails and texts

When you order, we send transactional emails about your order, such as confirmations and shipping updates. Marketing emails go only to people who opt in, and every marketing email has an unsubscribe link. We do not currently send marketing text messages. If we add them, we will ask for your separate consent first, and you will be able to opt out by replying STOP.

14. Acceptable use

You agree not to:

• use the Site for anything unlawful or in violation of these Terms;
• use bots, scripts, scrapers, or other automated tools to monitor the Site, extract data, or place orders;
• interfere with the Site's security or operation, or place an unreasonable load on it;
• provide false information in an order, an account, a claim, or a payment dispute;
• attempt to get around quantity limits, price rules, or account restrictions;
• copy, resell, or misuse our content, images, or brand.

We may cancel orders, close accounts, and block access from any device or network that we reasonably believe violates these Terms, without notice.

15. Our content and brand

The TCGGuy name, logo, Site design, product photography, written descriptions, guides, and other content are owned by TCG Guy LLC or used with permission, and are protected by copyright and trademark law. You may not copy or use them without our written permission, except to share a link to the Site. If you believe content on the Site infringes your rights, email support@tcgguy.com with the details.

16. Third-party services

The Site uses third-party services for payments, reviews, rewards, pre-order notifications, and email, and links to social media and other sites. Those services have their own terms and privacy practices, and we are not responsible for them.

17. No warranties

The Site is provided "as is" and "as available." We do not promise the Site will be uninterrupted or error-free.

Products are sold as described in the listing and, for Sealed Product, as a factory-sealed item with unknown contents. Any manufacturer warranty comes from the manufacturer, not from us. To the fullest extent the law of your state allows, we disclaim all other warranties, express or implied, including any implied warranties of merchantability and fitness for a particular purpose. Some states do not allow limits on implied warranties, so this may not apply to you in full. Nothing in these Terms takes away rights that the law does not allow us to limit.

18. Limitation of liability

To the fullest extent the law allows, TCG Guy LLC and its members and employees are not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost market value, arising from the Site or from any product we sell. Our total liability for any claim relating to an order is limited to the amount you paid for that order. These limits do not apply to liability that cannot be limited by law, such as liability for fraud or gross negligence.

19. Indemnification

If your violation of these Terms or misuse of the Site causes a claim against us, you agree to cover our resulting costs, including reasonable attorney fees.

20. Governing law and disputes

Please read this section carefully. It affects how disputes between you and TCG Guy LLC are resolved.

Governing law. These Terms, and any dispute about them or about an order, are governed by the laws of the State of Colorado and applicable federal law, including the Federal Arbitration Act, without regard to conflict-of-law rules. If you live in another state, this does not take away consumer protection rights that your own state's law gives you and does not let us take away.

Talk to us first. Before starting an arbitration or a lawsuit, email support@tcgguy.com with your name, order number, a description of the problem, and what you are asking for, and give us 30 days to resolve it. Most problems are solved this way in a few days.

Agreement to arbitrate. If we cannot resolve a dispute informally, you and TCG Guy LLC agree that any dispute or claim arising out of or relating to these Terms, the Site, or any order will be resolved by binding individual arbitration, not in court, except as described under "Exceptions" below. The arbitration will be run by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect when the claim is filed. Fees follow those rules, and we pay the arbitration and arbitrator fees the rules assign to the business. The arbitrator may award the same individual remedies a court could. Hearings, if any, take place by phone or video, or in the county where you live if you prefer. The arbitrator's decision is final and can be entered as a judgment in any court with jurisdiction.

Exceptions. Either of us may bring an individual claim in small claims court instead of arbitration, if it qualifies. Either of us may ask a court to stop unauthorized use or infringement of intellectual property. Nothing in this section prevents you from bringing a complaint to a government agency, or from seeking public injunctive relief in court where the law requires that option.

No class actions. You and TCG Guy LLC agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not combine claims of different customers or award relief to anyone other than the individual party. If a court finds this paragraph unenforceable for a particular claim, then the agreement to arbitrate does not apply to that claim, and it will be heard in the courts described below.

Your right to opt out. You can opt out of this arbitration agreement by emailing support@tcgguy.com within 30 days of your first order with the subject line "Arbitration Opt-Out," your name, and your order number. Opting out does not affect any other part of these Terms.

Court venue for anything not arbitrated. Any claim that is not subject to arbitration must be filed in the state or federal courts located in Arapahoe County, Colorado, and both of us agree to those courts' jurisdiction, except for small claims brought in the county where you live.

21. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as publisher or distributor delays, carrier disruptions, severe weather, strikes, government actions, or outages. If such an event delays or prevents your order, the Sales Policy still applies: you are told about delays, you can cancel a delayed Pre-order for a full refund, and anything we cannot supply is refunded in full.

22. General terms

If any part of these Terms is found unenforceable, the rest still applies. Our not enforcing a term is not a waiver of it. These Terms, with the policies they include, are the entire agreement between you and TCG Guy LLC about the Site and your orders. You may not assign these Terms. We may assign them to a successor of our business. We may update these Terms by posting a new version with a new "Last updated" date. The version posted when you place an order governs that order.

23. Contact

TCG Guy LLC, doing business as TCGGuy
4255 S Buckley Rd, Unit #224
Aurora, CO 80013, United States
support@tcgguy.com