Shipping policy

Last updated: September 11, 2026

This policy is part of our Terms of Service. "Sealed Product," "Accessories," and "Pre-order" mean the same thing here as in our Sales Policy.

Where we ship

We ship to the 48 contiguous states, Washington, DC, Alaska, Hawaii, and US military (APO, FPO, and DPO) addresses. We do not ship internationally, to US territories such as Puerto Rico or Guam, or to freight forwarders and package reshippers. Orders addressed to a known forwarder may be cancelled and refunded.

International shipping, starting with Canada, is planned. This page will be updated when it is available.

Processing time

Orders are processed within 1 to 2 business days, not counting weekends and US holidays. Most orders ship the next business day. During major set releases processing can take longer, and we will say so on the product page or in your order confirmation.

We never ship before a publisher's release date. Pre-orders ship on or after that date, once the product reaches us. See the Sales Policy for how Pre-order dates and mixed orders work.

Carriers and rates

Shipping is calculated at checkout based on the weight of your order. We choose the carrier, usually USPS and sometimes UPS or FedEx, based on the size, weight, and destination of the package. Checkout does not offer carrier or service-level selection. If you need something specific, email support@tcgguy.com before you order.

Free shipping. Some items qualify for free shipping. This is decided product by product and shown on the product page, so do not assume by category. Free shipping applies to the qualifying item, not the whole order, so an order that mixes free-shipping and standard items will show a shipping charge for the standard items. During promotions we may offer free shipping on an entire order. When we do, the terms are stated with the promotion.

Very large orders. Orders above the weight our checkout supports cannot be placed online. Email support@tcgguy.com for a shipping quote before ordering.

Taxes and fees

Sales tax, and any delivery fee a state requires us to collect, is calculated at checkout based on your shipping address and shown before you pay.

Your shipping address

We ship to the address you enter at checkout, exactly as entered, so please check it before you place the order. Once a shipping label is created we cannot change the address.

If a package comes back to us because the address was wrong or incomplete, or because delivery was refused or never collected, we will email you. You can pay to have it reshipped, or we refund the product price less the original shipping cost. For Sealed Product, the 3.5% cancellation fee in the Sales Policy also applies. If a package is delivered to a wrong address that you entered, we cannot replace or refund it.

Tracking and signature

Every order ships with tracking, emailed to you when the label is created. We may require a signature on higher-value orders.

Packaging

Every order is packed to hold up under normal transit and recorded on video while we pack it. Factory-sealed boxes can have small dings, dents, or shrink-wrap wrinkles straight from the manufacturer. This is normal for Sealed Product and is not damage.

Delivery problems

Arrived damaged. See the "Arrived damaged" section of the Sales Policy. Contact us within 48 hours of delivery with photos.

Tracking stopped moving. If tracking shows no movement for 7 days and the package has not been marked delivered, email us and we will open a search with the carrier. Carriers require a waiting period before a package can be declared lost: USPS counts 15 days from the ship date for Priority Mail and Ground Advantage, and 7 days for Priority Mail Express. If your package still has not been delivered once that period has passed, we treat it as lost, file the carrier claim ourselves, and ship a replacement if we have the item or refund your order in full. You do not have to wait for the carrier to pay us.

Marked delivered but not there. Carriers sometimes scan a package as delivered a day before it actually arrives. Check with household members and neighbors, check any mailroom or parcel locker, then wait 48 hours. If it still has not arrived, email us within 7 days of the delivery scan and we will help you file a claim with the carrier. Once the carrier confirms delivery to the address you gave us, responsibility for the package passes to you, and we are not able to replace or refund packages taken after delivery. If package theft is a concern where you live, ship to a secure address such as a workplace or a carrier pickup location.

Questions

Email support@tcgguy.com before or after you order.

The version of this policy posted at the time you place your order applies to that order.